Shipping Policy
Last updated July 31, 2026
This policy explains how physical products purchased from Unforsaken.org are produced and delivered. Many items are printed only after an order is placed, so production time is separate from carrier transit time.
Digital Products
Digital downloads are delivered electronically and do not require physical shipping. The download link may appear after checkout or be sent to the email address used for the order. Check spam or junk folders before contacting us.
Print-on-Demand Production
Most Printify products are usually produced within 2–7 business days before shipment. Print-on-demand books and other specialty products may have different production times. High-volume seasons, stock availability, quality-control reprints, and larger orders can add time. Any date shown on a product page, at checkout, or in tracking is an estimate unless expressly identified as guaranteed.
Handmade Products
When handmade tallow, earrings, or other handmade goods become available, their current processing time will be stated on the product page. Orders containing both handmade and print-on-demand goods may arrive in separate packages.
Shipping Rates and Delivery Estimates
Available services, charges, and estimated delivery times are calculated at checkout when supported by the fulfillment provider. Standard Printify transit is commonly estimated at 2–5 business days within the United States and 10–30 business days internationally after production, but the provider, destination, customs, weather, and carrier conditions can change the estimate. Book and handmade-product estimates may differ. Choosing a faster carrier service does not always shorten production time.
Tracking and Split Shipments
When a carrier supplies tracking, it will be emailed or added to the order after shipment. Different products may be made by different providers and may arrive in separate packages with separate tracking numbers. A tracking scan can take time to appear after a label is created.
Shipping Addresses
Please review the complete shipping address before submitting the order. Contact us immediately if it is wrong. We will try to correct it, but an address generally cannot be changed after production or shipment begins. If a package is returned or must be reshipped because the customer supplied an incorrect or incomplete address, the customer may be responsible for the additional shipping cost. We will correct an address error caused by us at no charge.
International Orders, Customs, and Duties
International shipments may be subject to customs processing, import duties, taxes, brokerage charges, or local fees. Unless checkout expressly states that these amounts are included, the recipient is responsible for them. Customs delays are outside our direct control. Customers are responsible for confirming that an item can lawfully be imported into the destination country.
Delayed, Lost, or Marked-Delivered Packages
If tracking has not moved for an unusual period, shows delivery when the package cannot be found, or the estimated delivery window has passed, first check the address, household members, nearby delivery locations, and the carrier. Then email josh@unforsaken.org with the order number and details. Please report a potentially lost package within 30 days after the latest estimated delivery date so we can investigate with the carrier or fulfillment provider.
Damaged or Incorrect Deliveries
Keep the product and packaging and photograph the shipping label, packaging, and problem. Report damaged, defective, misprinted, or incorrect goods within the time stated in our Refund and Returns Policy. Do not mail an item back unless we provide return instructions.
Material Delays
We maintain a reasonable basis for stated shipping times. If we learn that we cannot ship within a promised timeframe—or within 30 days when no timeframe was stated—we will seek consent to the delay or offer cancellation and a prompt refund as required by applicable law.
Contact
Shipping questions may be emailed to josh@unforsaken.org.