Refund and Returns Policy

Last updated July 31, 2026

We want to resolve genuine order problems fairly. Because much of our store is print on demand, the available remedy depends on the kind of product and the reason for the request. This policy does not limit rights that cannot be waived under applicable law.

Start Every Request Here

Email josh@unforsaken.org before sending anything back. Include the order number, the affected item, a short description, and clear photographs when the item is damaged, defective, misprinted, or incorrect. Photographs should show the entire product, the problem, the packaging, and the shipping label when relevant. Unauthorized returns may not reach the correct fulfillment provider.

Print-on-Demand Apparel, Gifts, and Similar Goods

These products are made specifically after purchase. We do not accept returns or exchanges for choosing the wrong size or color, changing your mind, or preferring a different product. Please review size charts and product details before ordering.

If a Printify-fulfilled item arrives damaged, has a manufacturing or printing defect, or is the wrong item because of our or the provider’s error, contact us within 30 days of delivery. After verification, we will ordinarily offer a replacement at no charge or a refund. A return is usually unnecessary unless we specifically request it.

Print-on-Demand Books

Print-on-demand books are not returnable for change of mind. If a book is damaged in transit, defective, misprinted, or incorrect, contact us as soon as possible and no later than 7 calendar days after delivery. Include photographs of the book and packaging. Depending on the issue, we may arrange a replacement, refund, or request a return for inspection. When we require the return of a verified defective or incorrect book, we will cover reasonable return postage according to the instructions we provide.

Digital Downloads

Digital products are generally final sale once access or a download link has been provided. Contact us if you were charged more than once, received the wrong file, or cannot access a corrupt or incomplete file. We will first try to provide a working copy and will issue a refund when the problem cannot reasonably be corrected or when required by law.

Handmade Earrings and Jewelry

Unworn, unused handmade jewelry in its original condition and packaging may be requested for return within 14 days of delivery. For hygiene reasons, earrings that have been worn or removed from sealed hygienic packaging are not returnable unless they are defective or incorrect. The customer pays return shipping for an approved change-of-mind return. We cover reasonable return shipping for a verified defect or fulfillment error.

Handmade Tallow and Personal-Care Products

Unopened, unused personal-care products with the original seal intact may be requested for return within 14 days of delivery. Opened or used products are not returnable for hygiene and safety reasons. If a product arrives leaking, damaged, contaminated, or incorrect, stop using it and contact us promptly with photographs so we can review a replacement or refund. Product-specific safety and use information on the label must be followed.

Other Eligible Physical Returns

If a physical product is not print on demand, digital, jewelry, or personal care, an unused and unworn item in its original condition and packaging may be requested for return within 30 days of delivery unless the product page states a different rule. Original shipping charges are not refundable for a change-of-mind return, and the customer is responsible for tracked return shipping. Returns must be approved before mailing.

Cancellations and Address Changes

Contact us immediately if an order needs to be canceled or corrected. We will try to help, but a print-on-demand or personalized order cannot ordinarily be canceled or changed after it enters production. If production has not started and cancellation is possible, we will cancel and refund the affected order. Address changes are not guaranteed after submission.

Refund Method and Timing

Approved refunds are sent to the original payment method. We will confirm when the refund is submitted. Banks and payment providers commonly need an additional 5–10 business days to post it. Shipping charges are refunded when the entire order is refunded because of our error or a verified defect, but not ordinarily for a change-of-mind return.

Donations

Donations are generally non-refundable. If a donation was duplicated, entered in the wrong amount, or made without authorization, contact us promptly so we can review and correct the transaction where appropriate.

Abuse and Nonwaivable Rights

We may deny a request involving fraud, altered evidence, intentional damage, repeated policy abuse, or an item outside the applicable reporting window, subject to rights that cannot be waived by law. Nothing in this policy removes statutory remedies available to a customer under applicable law.

Contact

Send return, replacement, cancellation, or refund requests to josh@unforsaken.org.